Client Support
Frequently Asked Questions
Find answers to general questions about our treatments, booking policies, facilities, and clinical remedies.
General & Booking Policies
We recommend arriving 15 minutes before your scheduled appointment time. This allows you to check in, complete any necessary skin or wellness consultation forms, change comfortably, and start relaxing.
We require at least 24 hours notice for any rescheduling or cancellations. Cancellations made with less than 24 hours notice may incur a charge of 50% of the scheduled treatment cost. No-shows will be charged in full.
Yes, we offer premium luxury gift cards and custom treatment bundles. You can check package listings under the treatment menu or buy gift cards directly from our reception desk.
While we do accept walk-ins based on therapist availability, we highly recommend booking in advance to secure your preferred date, time, and specific specialists or therapy rooms.
Treatments & Dermal Science
We highly recommend booking our Signature Facial. It includes a comprehensive skin analysis where our dermal technician examines your hydration level, sebum balance, and sensitivity, customizing products on the spot to match your profile.
Yes, combining a therapeutic Swedish massage with a facial treatment or body scrub is highly popular. Check our curated Packages above or choose consecutive timings when submitting a reservation.
Many of our treatments, such as signature massage rituals, are safe. However, chemical peels, retinols, and microneedling are avoided. Please inform us of your pregnancy during details submission so we can prepare safe alternatives.
Absolutely. Before any facial or peeling ritual, our senior dermal clinicians conduct a detailed skin assessment to identify sensitivity limits, adjusting products to soothe and hydrate without irritation.